We can process refunds for non-customized items within 30 days, provided they are unused and in their original condition. However, customized items are non-refundable due to their unique nature.
If you want to cancel an order, you can do so for a full refund if production hasn't started. After the visual mock-up is approved, a 25% design fee will be withheld for cancellations.
If a refund is approved, we send it to our refund department, and it will be processed to your original payment method.
For more details, visit our FAQ. If you have additional questions, contact us through our Contact Us page.