Shipping and Returns

  • Do you offer international shipping?

    Yes, we offer international shipping. Although our primary shipping destinations are in Europe, the USA, and Canada, we also ship to many other countries. If you're unsure whether we ship to your region, you can email us at order@motoproworks.com, and we'll provide you with the necessary informat...

  • How long will it take to receive my order?

    Visual Mockup for 100% Satisfaction At MotoProWorks, we understand the importance of getting your design just right. That's why our design team is more than happy to send you a visual mockup upon request. This way, you can rest assured that your design looks perfect before we proceed with produc...

  • What are the shipping costs?

    All orders over €189 (189 EURO) are eligible for free shipping within Europe, USA and Canada. For other destinations, shipping costs for your order is calculated at checkout when you have entered your address. The available services and rates depend on the receiving address. We strive to offer ou...

  • Where do you ship?

    MotoProWorks ships to most places worldwide. If your country is missing from the list of shipping destinations, contact us for assistance. Keep in mind that prices can change and delivery times may vary. Some graphics require specific licensing, which means we cannot ship to all regions. If you ...

  • Why isn't my country listed in your shipping destinations?

    We strive to offer our products worldwide, regardless of the delivery destination. If your region or country is not available in our checkout, please contact us at order@motoproworks.com and we will help you out as best we can.

  • Are there extra charges for Norway?

    Yes, due to the new regulations import fees will be charged upon delivery. However Norwegian clients will pay the Norwegian VAT (VOEC) directly to us when the order is placed to avoid paying it upon delivery.

  • Are there extra charges for UK?

    Import fees will now be charged upon delivery in the UK due to new regulations. We are actively working to negotiate the best conditions and lower the fees for our UK clients. If you have questions about your order or shipping, please contact us for assistance.

  • Can I pick up my order in-store?

    For customers in Sweden, we offer local pickup free of charge at our headquarters in Gothenburg.

  • How do I make a warranty claim?

    To make a warranty claim with MotoProWorks, visit the "Contact Us" page and choose the appropriate option to get in touch. Provide details about your issue and order information. You might need to include photos or other supporting documents. For further information on the warranty claim process ...

  • Refund requests

    We can process refunds for non-customized items within 30 days, provided they are unused and in their original condition. However, customized items are non-refundable due to their unique nature. If you want to cancel an order, you can do so for a full refund if production hasn't started. After t...

  • What is your return policy?

    To make a warranty claim, contact MotoProWorks customer service through the Contact Us page. Provide your order ID and a detailed description of the issue. If the claim involves a damaged or defective item, include photos for evidence. If you're unsure about warranty coverage or need more inform...

  • What's covered under warranty?

    Warranty coverage with MotoProWorks includes issues related to product defects, damaged items upon delivery, or incorrect items due to a shipping error. If you receive a damaged or defective item, or one that is incorrect, you must inform us within 48 hours of receipt for a replacement at no addi...